Waiting on Hold
Friday, November 30th, 2007I called Amazon the other day to verify an order and was put on hold while being transferred to another department. Unlike other companies, she periodically came back to tell me that I would be transferred shortly.
Although I wasn’t in a particular hurry, like anyone else I don’t particuarly enjoy being put on hold. She was very nice and I was quickly transferred, rather than feeling like I had been left alone and waiting for a long period of time.
The only thing I would have liked better is to hear holiday specials through an on hold marketing message. I love finding new deals on Amazon, and I’m grateful their customer service is so great!